United Kingdom Shipping
Delivery Overview - DPD tracked
FREE delivery on orders over £35, to most mainland UK addresses.
The exception to this is N.Ireland, Scottish Islands and Highlands, Channel Islands, Isle of Man and the Isle of Scilly. Delivery charges to these addresses can be found here.
When it comes to getting your order to you and the shipping fee, we always aim to be completely fair which is why we pay either all or part of the fee that DPD make to us for a delivery.
Please note: Where a discount code has been used, delivery fees are applicable if the final order total falls below the thresholds below.
DPD will make one attempt at delivery before taking your order to one of their pick up points for you to collect from there. Therefore, it's important to keep an eye on their delivery updates and if you're not going to be in please contact DPD through the tracking to let them know if they can leave your order in a safe place or with a neighbour. Thank you.
Detailed Shipping Information
PLEASE NOTE: DPD do not deliver to PO Box addresses.
Tracked delivery via DPD 1-3 business days.
- FREE delivery over £35
- £2.50 delivery charge on orders over £30
- £4.50 delivery charge on orders over £15
- £6.50 delivery charge on orders below £15
If ordering samples (available here) on their own, these will be shipped with free delivery via Royal Mail first class post, up to an order value of £15. If over this, the samples are sent via DPD tracked and the delivery fee is as above.
Please note that 10x 3ml Tonic Samples are shipped via DPD.
If ordering samples with other full-sized products, the entire order will be shipped via DPD tracked order and full details of this are above.
Orders after 12pm (midday) are generally processed the next working day, however at certain times when we are particularly busy, such as Bank Holidays or during promos and offers, we may take longer to process orders so please bear with us. In addition, our warehouse is closed over the weekend and UK Bank Holidays which means orders are not dispatched or collected by the courier during this time.
Contact Us (We’re available during office hours Monday to Friday 9am – 5pm GMT).
We reserve the right to retain your payment to cover costs incurred by Lucy Bee, when the courier returns a parcel to us. The courier charges us for both deliveries (out and back again) plus a handling fee and this is upwards of £17.50 depending on the delivery address.
Unfortunately, we're unable to ship to Armed Forces post codes.
Please note that eGift Vouchers do not count towards the minimum spend for free shipping as they are sent via email