Contact Us
Let’s talk
Need help choosing a product, building your routine or checking an order? Get in touch with our friendly Lucy Bee team.
Monday to Friday, 9am - 5pm UK time
Outside these hours? Email us or leave a voicemail and we’ll get back to you as soon as we can.
Email our team
Tell us what you need help with. For an order enquiry, include your order number so we can find the details.
You can attach photos if you need to show us a product or an issue with your delivery.
Give us a call
Prefer to speak to someone? Call us during our opening hours.
Calling from the USA? +1 321 234 3171
Leaving a voicemail? Please include your name and a number we can call you back on.
Prefer online chat?
Open the chat bubble on our website to message us. If you can’t see it, you can email or call using the details above.
Useful places to start
Find the help you need
These pages may have the answer. You’re always welcome to contact us if you’d like a hand.
Something not right with your order?
We’re here to help. Email us with your order number and a short description of what’s happened.
To help us look into it, please include these photos where relevant:
- Your invoice or packing slip, including who packed and checked the order.
- Any damaged or affected items.
- The packaging your order arrived in.
If you don’t have everything to hand, please still get in touch.
Get help with my orderThe people behind Lucy Bee
A friendly team to turn to
From finding your way around our range to answering a question about an order, our team is here to listen and help.
Lucy brings her experience as a qualified beauty therapist, alongside Daisy’s expertise as a Registered Associate Nutritionist (ANutr). You can also explore our blogs and practical guides at your own pace.
Explore our advice & blogs →Company address & details
Lucy Bee Limited9 Martinfield
Welwyn Garden City
Hertfordshire
AL7 1HG
United Kingdom
Company registration number: 7949199
VAT registration number: 129357790