Returns and Refund Policy

We want you to be happy with your order and if you wish to return a product either email us at hello@lucybee.com, or call on +44 1992 747 900, within 30 days of delivery or collection.

All returned items must be unused and in their original packaging, with any seals intact and in their original condition. Products returned in a used condition that are half-empty, nearly empty or show signs of use may be refunded at our discretion or the refund value reduced, or may not be eligible for a refund.

Skincare accessories including the Tube Turner, Gua Sha, Cleansing Cloths, Exfoliating Body Mitt, Bamboo Cotton Pads, Kabuki Blending Brush and Tanning Mitt cannot be returned once opened or used.

Please note:

1. Lucy Bee is not responsible for the cost of returning the item if it is not faulty, nor will we refund for the cost of any shipping. We reserve the right to deduct the original shipping costs from any refund made.
2. Any refund will be made to the original payment method used - please note that your bank may take several days to recredit your card, due to their systems and this is something which is out of our control. If a Lucy Bee eGift Voucher was used, the refund will be made to this in the first instance.

Where your order benefited from a discount or offer by virtue of it being a bundle, eligible product combination or due to your shopping cart value, then if you do not return the entire order we will recalculate the order price of the products that you have chosen to retain using the prices and appropriate discounts (if any) applicable at the time of your original order. We will then refund the difference (if any) between the price of your original order and the recalculated order. Where the value or nature of your original order entitled you to a free gift you must also return that free gift at least half-full at the same time, failing which we reserve the right to deduct the price of that gift from the refund.

This does not affect your statutory rights.

We do not cover the cost of returns and would recommend sending your return tracked and signed for to ensure we receive it. We unfortunately cannot be held responsible for non-receipt of a returned item.

Please note, for customers in the United States we allow returns of a product after 30 days of delivery or collection so please either email us at hello@lucybee.com, or call on +44 1992 747 900.

The team in the warehouse take pride and care in packing your order and we appreciate that sometimes items can get damaged in transit. If this happens, please contact us either by email at hello@lucybee.com, or call on +44 1992 747 900, within 14 days of delivery or collection.

To help us deal with your query, we will need to see:

• Images of the invoice, showing who checked your order
• Images of any damaged items, where applicable
• Images of the packaging

If you refuse to accept your delivery and/or the courier is unable to deliver and your order is sent back to us, we reserve the right to recover any costs incurred before a refund is made, including all shipping fees and associated costs.

Please note, if your order is returned to us due to not being collected from a pick up shop or refused, Lucy Bee reserve the right to keep the delivery fee (if applicable). 

We are a small business and we hope you understand our position. 

Any refund will be made to the original payment method used - please note that your bank may take several days to recredit your card, due to their systems and this is something which is out of our control. If a Lucy Bee eGift Voucher was used, the refund will be made to this in the first instance. 

Your legal rights under UK law are not affected by this policy. You can cancel an online order within 14 days of receiving it and have 14 days from that point to return the items.