Terms & Conditions


  • Lucy Bee Website Terms & Conditions
  • Online orders
  • Patch Tests
  • Offers and Promotions
  • Competition / Prize Draw Terms & Conditions
  • Video & Article Disclaimer
  • Best Advice

Lucy Bee Website – Terms and Conditions

We want to provide you with a quick and efficient service on the Lucy Bee Limited Website. We’ve kept it simple so you can make an informed decision about Lucy Bee products.

License to Use The Lucy Bee Limited Website 
  • Everything, including text, pictures and video belongs to Lucy Bee Limited and the company’s owners and is therefore Lucy Bee Limited’s copyright. If you’d like to use any of the text, videos, images or distribute anything, please get in touch with us at hello@lucybee.com to ask our permission to do so. 

  • Similarly, If you think we’re using your copyrighted material let us know and we’ll be happy to remove it or give you your due credit.

Intellectual Property Rights (IP)

We won’t profit from another’s Intellectual Property Rights. If you think we are using your IP let us know and we will rectify this.

What You Can Do

If you wish to use any material from the Lucy Bee Website then please get in touch with us at hello@lucybee.com and we can chat about it.

Limitations of Liability
  • We always make every effort to make sure that all information on our site is correct but we’re only human and sometimes, mistakes can be made.  

  • Occasionally, the Website may be unavailable for reasons beyond our control, server upgrades etc. so please bear with us as we’ll always try to fix anything that goes wrong with the site as quickly as possible.

  • Our liability is limited to the maximum it can be under the law. We’re also not responsible nor are we liable for any direct or indirect loss or damage under these terms and conditions when using the Lucy Bee Limited Website

  • We will not be held responsible for or accept any liability to any reaction to a product. We always recommend doing a patch test (as shown here) when using a new product. If you have a reaction we recommend contacting your doctor or dermatologist.

  • We will not be liable for a loss of profit, business, data, revenue, or even perceived savings.

  • Nothing in our terms and conditions shall exclude or limit our liability under law.

Online Orders

We reserve the right to refuse to process an order at our discretion and/or due to suspected fraud or unauthorised or illegal activity.

Does the E-Gift voucher count as part of the minimum spend for free shipping?

Unfortunately not, as the E-gift voucher is sent to your email address it does not count towards the minimum spend for free shipping.


Patch Test

We recommend always doing a patch test, as explained here, when trying any new beauty product. Though numerous products in the range have been dermatologically approved for sensitive skin this is not a guarantee of suitability.

V-I-Bee Account Reward Credits Scheme

By setting up an account with us, you earn credits in various ways to use in future orders. When you spend these credits, a discount code is automatically generated. As is usual with online shopping, only one discount code can be used per order, which means credits cannot be used in conjunction with any other discounts, nor will they be given as a cash alternative.

Please note:

- Birthday credits have a 12 month expiry date (364 days), and are given once a year per customer, we reserve the right to remove credits if you have multiple accounts.

- VIBee credits cannot be used if purchasing samples only.

- VIBee credits cannot be used to purchase eGift Vouchers from our online shop

- As with what is usual with online shopping, VIBee credits cannot be used in conjunction with other promotions, and from time to time may be switched off during promotions. You will still earn 5% back on all orders placed over promotions.

- Please note the 5% earnt on an order will be adjusted from your account if any items are returned from an order, this is to reflect the final price of a customer's order (after refund).

Where a refund is issued on an order made using VIBee reward credits, the value of the credits will be split across all items in the order and the refund amount paid back to a card used for payment will reflect this. The remaining credits will be added back into your VIBee account.  

Refer a Friend – we reserve the right to withdraw this if it is being misused in any way eg referring yourself or the link ends up on a discount website, and we have the right to remove credits earned in this instance. Refer a friend has no minimum order value, though samples are not included in the refer a friend scheme. You can only refer a friend who is not a current VIBee account holder & has not previously purchased from Lucy Bee.

Lucy Bee reserve the right to amend or update the VIBee scheme at any time, without prior notice.

See here for full details of our V-I-Bee customer loyalty scheme.

Credits between accounts are non-transferrable, each customer is only allowed one account per person, we have the right to close VIBee accounts and remove credits if multiple accounts are found for one customer. 

Unused VIBee credits between 1st January 2022 to 31st December 2022: Expiry notification

If you already use your Lucy Bee V-I-Bee credits this doesn’t affect you. We are notifying you that any credits that haven’t been used that were earned between 1st January 2022 to 31st December 2022 will expire in 3 months time (on the 9th November 2023). 

How to spend your credits: 

  1. Log in to your account first and then shop as normal
  2. Go to your bag and click on ‘select option to redeem your credits’
  3. Click on the amount of available credits you have 
  4. Click on checkout to redeem your credits  

Log in to your account

Offers and promotions

From time to time we will adjust prices or run promotions, which will run for a certain period and with certain conditions. Only orders placed within that specific time period and which meet the required conditions of the offer are eligible. Unfortunately, discounts cannot be applied retrospectively.

As is usual with online shopping, only one discount code can be used at a time on an order (including birthday discount codes and VIBee credits).

Lucy Bee reserves the right to cancel or alter any promotions without prior notice  

 15% off your first order

Discount code is valid for 15% off your first order only. It cannot be used alongside other promotions and offers, this includes the use of VIBee credits. This code cannot be used on email addresses that have previously placed an order for www.lucybee.com. Customers that use different email addresses to utilise this code run the risk of their order being cancelled as this code if for new customers only – for existing customers we already offer unique discounts and promotions from time to time. Lucy Bee have the right to end this offer without any prior notice or warning. 

Free Gift with your Order 

The free gift with your order has a minimum spend which must be reached to redeem the offer, eVouchers do not count towards the minimum spend.

If there is a choice of products to be selected you must select one via the "free gift" on the website. Please note these are pop-up promotions and will end without any prior notice or warning.

Unless otherwise specified it is one free gift per order.

Please note if you amend your order and go below the minimum spend for the free gift, the free gift will be removed from your order and you will need to manually re-add it to your basket once you have reached the minimum spend. This can be done via the bottom right corner of your screen by clicking on the "Free Gift" logo. 

Once they have ended, the offer cannot be retrospectively added to your order. Lucy Bee has the right to cancel your order if gift should not be given. T&Cs apply, see t&cs for full details.     

Gifts & Sets up to 20% off

We are offering up to 20% off on select sets in our collection 'Gifts & Sets'. We have the right to end this offer at any point in time and without warning to customers that this offer is ending.   

Blog and Social Networking Comments

We welcome your comments on any post on the Lucy Bee Website but we do reserve the right to remove any comment we find untrue, offensive, spam or unlawful. 

Revision of our Terms & Conditions

We reserve the right to revise our terms and conditions and any offers and promotions without notice.


The Terms & Conditions above plus our Privacy Policy constitute the entire agreement between us, the website owners and a visitor to our site.

The Law

We are governed by English law and any disputes to do with our Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England.

    Competition / Prize Draw Terms and Conditions

    Look out for any competitions and prize draws that we run from time to time – we promise that none of the Lucy Bee team will enter these!

    Who Can Enter
    • Our competitions / prize draws are open to UK residents over 18 only.

    • All winners of prize draws are chosen at random. In the event of any dispute regarding the prize, the decision of Lucy Bee Limited will be binding.

    Reviews Prize Draw for £20 eGift Voucher

    Each review will automatically be entered into a prize draw for that month to win one of three Lucy Bee eVoucher worth £20. Lucy Bee have the right to amend and change the prize value without notice. 



    No correspondence or discussion shall be entered into regarding competitions or prize draws.

    Marketing Agreement

    By entering a Lucy Bee Limited competition or prize draw you give your permission for your name and location (town or village name only) to be used in company marketing materials and press related material including the Lucy Bee website, blog and social networks.

    • All winners will be contacted within 15 working days from the closing date of the draw or competition.
    • Winners will be deemed to have forfeited their prize if they do not supply a valid email and delivery address within 5 days from initial contact. 
    Local Taxes

    Lucy Bee Limited does not accept any responsibility for any tax liability caused or incurred by taking part in any competition or prize draw. 

    Prize Substitution

    Lucy Bee Limited may withdraw or cancel the prize/s for any reason and at any time. The company may also change the prize to a prize of a similar value.

    Cash Alternatives

    No cash alternative will be offered. To the fullest extent permitted by law, Lucy Bee Limited excludes all warranties, representations, covenants and liability (whether express or implied) regarding the prize.

    English Law

    These terms and conditions shall be governed by English law.

    • Automated entries, bulk entries or third party entries will be disqualified.

    • UK postal addresses only.

    • Prizes will only be sent to valid UK addresses.

    • One entry per email address.

    • Prizes may also be delivered separately.

    Video and Article Disclaimer

    The views and opinions expressed in videos and articles on the Lucy Bee website/s or social networking sites are those of the author/s and do not necessarily reflect those of Lucy Bee Limited.

    Best Advice

    Members of the Lucy Bee team offer their best advice. Any information provided by us is not intended to diagnose, treat, cure or prevent disease.

    Please note you should always refer your health queries to a qualified medical practitioner.

    Lucy Bee Ltd

    Last updated: December 2024