Lucy Bee Ltd – Trade Terms & Conditions

These Trade Terms & Conditions (“Terms”) apply to all goods supplied by Lucy Bee Ltd (“the Company”) to trade customers (“the Customer”).

By placing an order with the Company, the Customer agrees to be bound by these Terms.

1. Basis of Supply
All goods are supplied on a business-to-business basis only. These Terms apply to all quotations, orders, deliveries, and supplies of goods unless otherwise agreed in writing by the Company.

2. Payment Terms
Unless otherwise agreed in writing, all orders are supplied on a payment-in-advance basis.

Where the Company agrees to provide goods on credit, payment must be made in full within the agreed credit period. The Company reserves the right to withdraw, amend, or suspend credit facilities at any time without notice.

The Company reserves the right to suspend or refuse supply where payment terms are not met.

3. Late Payment
The Company reserves the right to charge statutory interest and recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Risk and Title
Risk in the goods passes to the Customer on delivery.
Title to the goods remains with the Company until payment has been received in full.

5. Claims, Returns and Complaints
The Customer must inspect all goods on receipt.

Any claims for damaged, defective, or incorrect goods must be notified to the Company in writing within 14 days of receipt. Claims made outside of this period may not be accepted.

The Company reserves the right to request reasonable evidence in support of any claim.

6. Credit Notes
Credit notes are issued at the sole discretion of the Company.

All credit notes:
- are redeemable against future goods supplied only
- are non-transferable
- are not redeemable for cash
- do not constitute an admission of liability

Unless otherwise stated, credit notes are valid for 12 months from the date of issue.

Cash refunds will not be provided unless required by law.

7. Goodwill Credits
Credits issued outside of statutory obligations are provided as a gesture of goodwill only and do not constitute an admission of fault or liability.

8. Limitation of Liability
The Company’s liability shall be limited to the value of the goods supplied in respect of the relevant order, except where liability cannot be excluded by law.

9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.