Delivery

Update 5th January 2021

As per government guidelines, our warehouse is still up and running. Of course, the safety of our employees is of utmost importance and for this reason, we have limited staff in the warehouse which means that your order may take longer to be processed than usual. We thank you for your patience and understanding and we assure that we're doing all we can to be as efficient as possible. 

Take care and stay safe,

Lucy x

Delivery Overview

We use UPS tracked delivery to get your order to you and to most mainland UK post codes we give FREE delivery on orders over £25. 

The exception to this is N.Ireland, islands and highlands, and where UPS add an extended area surcharge to some post codes which can be found here.

When it comes to getting your order to you and the shipping fee, we always aim to be completely fair which is why we pay either all or part of the fee that UPS make to us for a delivery.

Please note: Where a discount code has been used, delivery fees are applicable if the final order total falls below the thresholds below.

Managing Your UPS Delivery

UPS will email you the day before your delivery is due.

If you're not in to receive your order, UPS will deliver it to one of their access points, for you to collect from there. It's important that you keep an eye on the delivery through the tracking link which you can access in our Shipping Confirmation email and from the Shipping Update message that you receive from UPS. If your order is delivered to a UPS access point for you to collect from there, it will only be held at the access point for one week before being returned to us, and this will incur costs which we will recover before making any refund. This is because we are charged for the delivery and return, plus an admin fee, by UPS and we hope you understand our position.

For maximum flexibility with your delivery, we recommend signing up to UPS My Choice®.

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text or phone 
  • Make changes to your delivery (date, time, location once an attempt at delivery has been made)  
  • Sign for packages with ease 

Not a member yet? Visit UPS's My Choice Delivery page to begin the sign-up process.

Already a member? Follow the steps below to manage your delivery:

  • Visit the UPS Log In page
  • Enter your Email/User ID and Password
  • Click Log In
  • Follow the prompts to track or manage your delivery

Detailed Shipping Information

PLEASE NOTE: UPS do not deliver to PO Box addresses.

For mainland UK except certain post codes including N.Ireland, the highlands and islands

Order Value Delivery Cost
£25 plus ex VAT
Lucy Bee pays £8 towards delivery, making it FREE delivery for the customer to most addresses. Some addresses incur a surcharge by UPS, in which case anything over £8 is paid by the customer.  1-3 working day delivery
£15 to £24.99 ex VAT
Lucy Bee contributes £2.50 towards the delivery fee, with the excess paid by the customer. 1-3 working day delivery
£14.99 and under ex VAT
The full charge is paid by the customer. 1-3 working day delivery

 

Channel Islands
Order value over £50: Lucy Bee pays £9 towards the delivery, with any excess paid by the customer. UPS 2-4 working day delivery.

N.Ireland 

Order value over £60: Lucy Bee pays £14 toward delivery, making it FREE delivery for the customer to most addresses. 

Order value over £40: Lucy Bee pays £9 towards delivery.

Some areas incur a surcharge by UPS, in which case anything over the amount paid by Lucy Bee is paid by the customer.
Order value under £40: Delivery is upwards of £13, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

UPS 2-4 business day tracked delivery.

Orders after 12pm (midday) are generally processed the next working day, however at certain times when we are particularly busy, we may take longer to process orders so please bear with us.

Contact Us (We’re available during office hours Monday to Friday 9am – 5pm).

Undelivered Parcels

We reserve the right to retain your payment to cover costs incurred by Lucy Bee, when the courier returns a parcel to us. The courier charges us for both deliveries (out and back again) plus a handling fee and this is upwards of £17.50 depending on the delivery address. 

Armed Forces

Unfortunately, we're unable to ship to Armed Forces post codes.