Delivery

We're still open!

As per government guidelines, our warehouse is still up and running. Of course, the safety of our employees is of utmost importance and for this reason, we have limited staff in the warehouse which means that your order may take longer to be processed than usual. We thank you for your patience and understanding and we assure that we're doing all we can to be as efficient as possible. 

Take care and stay safe,

Lucy x

Delivery Overview

We use UPS tracked delivery to get your order to you.

Please be aware that if shipping to addresses outside the UK, customs charges, duties and/or local taxes may apply and these need to be paid for by the customer and are unfortunately out of our control. 

FREE DELIVERY - exceptions apply, please see below for full details:
UK -
order value over £25
Austria - order value over £50
Belgium - order value over £40
Denmark - order value over £50
France - order value over £40
Finland - order value over £50
Germany - order value over £40
Italy - order value over £50
Luxembourg - order value over £40
Norway - order value over £50 (customs duties may apply)
Portugal - order value over £50
Poland - order value over £50
Republic of Ireland - order value over £40
Spain - order value over £50
Sweden - order value over £50
The Netherlands - order value over £40

Lucy Bee pays for all of the delivery fee or contributes towards it, in most instances, depending on the value of your order and where you live. When it comes to getting your order to you and the shipping fee, we always aim to be completely fair.

As you can imagine, the courier charges us for every delivery. We’d love to be in a position to always pay all of the shipping cost but, as a small business, unfortunately that’s not possible.

We use UPS tracked delivery and the shipping fees are those charges made by UPS, we don't add any extra onto this.

Please note: Where a discount code has been used, delivery fees are applicable if the final order total falls below the thresholds below.

Managing Your UPS Delivery

UPS will email you the day before your delivery is due.

If you're not in to receive your order, UPS will deliver it to one of their access points, for you to collect from there. It's important that you keep an eye on the delivery through the tracking link which you can access in our Shipping Confirmation email and from the Shipping Update message that you receive from UPS. If your order is delivered to a UPS access point for you to collect from there, it will only be held at the access point for one week before being returned to us, and this will incur costs which we will recover being making any refund. This is because we are charged for the delivery and return, plus an admin fee, by UPS and we hope you understand our position.

For maximum flexibility with your delivery, we recommend signing up to UPS My Choice®.

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text or phone 
  • Make changes to your delivery (date, time, location) while the package is in transit 
  • Sign for packages with ease 

Not a member yet? Visit UPS's My Choice Delivery page to begin the sign-up process.

Already a member? Follow the steps below to manage your delivery:

  • Visit the UPS Log In page
  • Enter your Email/User ID and Password
  • Click Log In
  • Follow the prompts to track or manage your delivery

Detailed Shipping Information

For mainland UK Only except certain postcodes including N.Ireland, the highlands and islands

Order Value Delivery Cost
£25 plus ex VAT
Lucy Bee pays £8 towards delivery, making it FREE delivery for the customer to most addresses. Some addresses incur a surcharge by UPS, in which case anything over £8 is paid by the customer.  1-3 working day delivery
£15 to £24.99 ex VAT
Lucy Bee contributes £2.50 towards the delivery fee, with the excess paid by the customer. 1-3 working day delivery
£14.99 and under ex VAT
The full charge is paid by the customer. 1-3 working day delivery

 

Channel Islands
Order value over £50: Lucy Bee pays £9 towards the delivery, with any excess paid by the customer. UPS 2-4 working day delivery.

N.Ireland
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

For orders outside the UK, you have the option to order in your relevant currency. 

Shipping Fees outside the UK - please note that these are the pound sterling rates and if you order in your currency, the exact fee will depend on the exchange rate:

Austria
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 3-5 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  3-5 working day delivery.

Belgium
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Denmark
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 3-5 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  3-5 working day delivery.

France
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Finland
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 6-7 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  6-7 working day delivery.

Germany
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Italy
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 3-5 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  3-5 working day delivery.

Luxembourg
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Portugal
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 4-6 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS 4-6 working day delivery.

Poland
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 3-5 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  3-5 working day delivery.

Republic of Ireland
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Spain - MAINLAND ONLY, not the islands
Order value over £50: Lucy Bee pays £12 to the customer, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 3-5 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS  3-5 working day delivery.

Sweden
Order value over £50: Lucy Bee pays £12 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £12 is paid by the customer. UPS 4-6 working day delivery.
Order value under £50: Delivery is upwards of £12, depending on your postcode and is paid in full by the customer. UPS 4-6 working day delivery.

The Netherlands
Order value over £40: Lucy Bee pays £9 towards delivery, making it FREE delivery for the customer, to most addresses. Some areas incur a surcharge by UPS, in which case anything over £9 is paid by the customer. UPS 2-4 working day delivery.
Order value under £40: Delivery is upwards of £9, depending on your postcode and is paid in full by the customer. UPS 2-4 working day delivery.

Other Countries

We can ship to the rest of the world and delivery is calculated at checkout, once you’ve added the shipping address. The shipping fee is the charge made to us by the courier, UPS. PLEASE NOTE: Customs fees, taxes and duties may apply and these are the responsibility of the customer.

Orders after 12pm (midday) are generally processed the next working day, however at certain times when we are particularly busy, we may take longer to process orders so please bear with us.

Contact Us (We’re available during office hours Monday to Friday 9am – 5pm GMT).

Undelivered Parcels

We reserve the right to retain your payment to cover costs incurred by Lucy Bee, when the courier returns a parcel to us. The courier charges us for both deliveries (out and back again) plus a handling fee and this is upwards of £17.50 depending on the delivery address. 

Armed Forces

Unfortunately, we're unable to ship to Armed Forces postcodes.